Brad Frost Web

Have a question about our courses? We're here to help! Browse frequently asked questions or ask your question below.

Choosing a course

Which course should I start with?

If design systems are new to you, start with Atomic Design. It's the foundation everything else builds on. If you're already comfortable building with components, you can jump straight into Subatomic. AI & Design Systems builds on both, but it meets you wherever you are. Still not sure? Email courses@bradfrost.com and tell us a little about your work, and we'll point you in the right direction.

Is AI & Design Systems right for me? Do I need to know how to code?

It's for designers and developers at any stage, and you don't need an engineering background. One heads-up so nothing surprises you: early on, the course walks you through a real setup (Git, a terminal, and API keys for AI tools) so you can follow along with the demos. We use tools like Claude, Cursor, Figma, and Storybook, and other AI tools work too. Take it at your own pace, and ask in the Slack community if you get stuck.

How much video is there?

AI & Design Systems has 20+ hours, Subatomic has 13+ hours, and Atomic Design has 11+ hours, and every course is fully published. The Mega Bundle gets you all of them.

Can I get all the courses together?

Yes! The Mega Bundle includes every course. Already own one of them? See the returning-student discount and email courses@bradfrost.com, and we'll work out the best way in.

What are Jam Sessions?

Live sessions for AI & Design Systems students, every other Thursday at 10am Eastern, where we dig into your questions and whatever's new. Every session is recorded and added to the course, so you never miss one.

Can I buy now and start later? How long do I have access?

Absolutely. The courses are self-paced, and your access never expires: the videos, any updates, and the Slack community are yours for good. Start whenever you're ready.

Pricing, discounts & payment plans

Do you offer discounts if I'm between jobs, a student, or the price is out of reach?

Yes! We want these courses to reach the people who need them, so we say yes whenever we reasonably can. Email courses@bradfrost.com with a quick note about your situation and which course you're interested in, and we'll send you a personal discount code.

Do you offer regional (PPP) pricing?

We do, for folks whose local economy makes the full price disproportionately steep. It's based on published, external data rather than our own judgment calls. Here's how regional pricing works.

I already own one of your courses. Do I get a discount on another?

You do: 20% off any other course. Thinking about the Mega Bundle instead? Email courses@bradfrost.com with what you already own, and we'll work it out with you.

Can I combine discounts?

Discounts don't stack, but if more than one applies to you, you get whichever is most generous.

Can I pay in monthly installments?

Yes. Every course and the Mega Bundle can be paid in 3 or 6 monthly payments. Pick the plan at checkout and you get full access right away. Discounts, team pricing included, work with payment plans. If a payment doesn't go through, access pauses until it does.

My discount code doesn't come out where you said it would.

If we promised you a price, we'll honor it. Codes are tied to a specific course or plan, so if yours doesn't land where we said, email courses@bradfrost.com with the code and the course, and we'll make it right.

My payment won't go through.

Sorry about that! Email courses@bradfrost.com with the course, your country, and how you're trying to pay, and we'll find a way that works.

Buying for a team

Do you offer team pricing?

We do! Teams get 20% off for 3–7 seats and 30% off for 8 or more seats, applied automatically when you choose the team option at checkout, including on the 3- and 6-month payment plans. Rolling a course out to a big group, or want a private workshop? Email courses@bradfrost.com and let's talk. Convince your boss can help you make the case.

How do I give seats to my team?

After you buy, you assign each seat to a teammate's email from inside the course platform (you can include yourself), and everyone gets their own login and progress. Or send us names and emails and we'll set everyone up for you.

Can we move a seat to someone new, or add people later?

Yes to both. If someone leaves, email courses@bradfrost.com and we'll move their seat to a teammate. Adding people later? They join at your team's rate, so just let us know how many.

We bought the wrong number of seats.

Easy fix. Email courses@bradfrost.com and we'll refund the order so you can buy the right number. Refunds can take up to two weeks to show up.

Our company requires everyone to buy individually.

No problem. Email courses@bradfrost.com and we'll send a team code each person can use at checkout.

Something went wrong assigning seats.

A sign-up link that errors, enrolling yourself by mistake, a seat that didn't free up after someone left: we've seen them all, and they're quick to fix. Email courses@bradfrost.com with what happened.

Invoices, VAT & taxes

Can I pay by invoice or get a quote first?

Yes! Checkout is easiest, but we're happy to send an invoice, or a quote to route internally. Email courses@bradfrost.com with your name, email, company, full address, and VAT or tax ID if you have one. We'll enroll you as soon as the payment arrives (bank transfers can take a few days).

I already bought. Can I get an invoice with our company name and VAT number?

Of course. Forgetting to add company details at checkout happens all the time. Email courses@bradfrost.com with the details and we'll send a corrected invoice.

Do you have a VAT number?

Brad Frost Web is a US company, so we don't have an EU VAT number; our invoices show our US tax ID. If your accounting team needs anything specific on the invoice, email courses@bradfrost.com and we'll sort it out.

My organization is tax-exempt in the US. Can I get the sales tax back?

Yes, for qualified organizations. Our course platform (Thinkific) collects the sales tax, so the refund runs through their verification. Email courses@bradfrost.com and we'll start it for you; there's nothing you need to send us. We'll let you know if anything else is needed. Once it's verified, the tax goes back to your original payment method, and future purchases are tax-free.

Can I get something for my employer's reimbursement?

Yes. Email courses@bradfrost.com and we'll send a summary of the course you can hand to your employer, along with your invoice.

Getting in & getting help

I paid but can't get in. What now?

This is our top priority, and we'll get back to you as fast as we can. Common culprits are a typo in the sign-up email, buying under a different email address, or a payment that didn't go through. Email courses@bradfrost.com with the email you bought with. (If you paid by invoice or bank transfer, send the participant's name and email and we'll enroll them as soon as the payment lands.)

How do I join the Slack community?

Once you're enrolled, you'll get a Slack invite by email (check your spam folder if you don't see it). Your Slack account doesn't have to use the same email you bought with. If the invite has expired, or the sign-up page says only certain email domains can join, email courses@bradfrost.com with the address you'd like to use and we'll invite you ourselves.

Can you change the email on my account?

Yes. Email courses@bradfrost.com with the address you have now and the one you'd like to switch to.

Where do I ask questions about the course material?

The Slack community is the place! The team and your fellow students answer questions there, and AI & Design Systems students can also bring them to the live Jam Sessions.

Do the videos have captions?

Yes, every video has captions. If you spot one that's missing or wrong, email courses@bradfrost.com with the lesson and we'll fix it.

Figma asks me to upgrade my seat when I open a course file.

No upgrade needed. Click the file name at the top, choose Duplicate to drafts, and work in your own copy. A free Figma account is all you need.

A link or resource in the course is broken, or I can't find it.

Thanks for catching it! Email courses@bradfrost.com and tell us which lesson, and we'll fix it or point you to it.

Certificates

Do I get a certificate?

Yes! Finish a course and you'll get a certificate of completion to share on LinkedIn and your resume.

I finished the course but my certificate isn't there (or my name is wrong on it).

That's on us, not you. Email courses@bradfrost.com with the course (and the correct name, if that's the issue) and we'll sort it out.

Refunds

What if the course isn't right for me?

No fine print. If a course isn't working for you, email courses@bradfrost.com and tell us what's going on. We'll try to make it right first, and if we can't, we'll give you your money back.

Still have questions?

Email us at courses@bradfrost.com. A real, friendly person on our team will get back to you.

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Brad Frost Web

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