Brad Frost Web

We went through hundreds of support emails and pulled out the questions people ask most. Can't find yours? Email courses@bradfrost.com and we'll get you an answer.

Before you buy

How long do I have access? Can I buy now and start later?

Absolutely! The courses are self-paced with lifetime access, so there's nothing to fall behind on. Start whenever you're ready.

How much of AI & Design Systems is available right now?

Chapters 0 through 4 are live, and Chapters 5 and 6 are landing lesson by lesson as we finish them. You get everything as it's released.

Do the videos have captions?

Yes! Captions are available, and we're finishing up the last few videos now.

Teams, invoices & company purchases

Do you offer team pricing?

We do! Teams get 20% off for 3–8 seats and 30% off for 9 or more seats. You get the 20% through each course's team checkout. For 9 or more seats, email courses@bradfrost.com and we'll set up your 30% (and we'd love to talk about a private workshop for your team). Convince your boss can help you make the case.

How do I give seats to my team?

After you buy, you assign each seat to a teammate's email from inside the course platform, and everyone gets their own login and progress. Or send us names and emails and we'll set everyone up for you.

Something went wrong assigning seats.

A sign-up link that errors, enrolling yourself by mistake, a seat that didn't free up after someone left: we've seen them all, and they're quick to fix. Email courses@bradfrost.com with what happened.

Can I pay by invoice instead of the checkout?

Yes! Checkout is easiest, but we're happy to send an invoice (or a quote to route internally). Email courses@bradfrost.com with your name, email, company, full address, and VAT or tax ID if you have one.

I already bought. Can I get an invoice with our company name and VAT number?

Of course. Forgetting to add company details at checkout happens all the time. Email courses@bradfrost.com with the details and we'll send a corrected invoice.

My organization is tax-exempt in the US. Can I get the sales tax back?

Yes, for qualified organizations. Our course platform (Thinkific) collects the sales tax, so the refund runs through their verification. Email us and we'll start it for you. You'll get an email from Avalara (Thinkific's tax service) with a secure link to upload your exemption certificate, so keep an eye on your spam folder. Once it's verified, the tax goes back to your original payment method and future purchases are tax-free.

Discounts & regional pricing

Do you offer discounts if I'm between jobs, a student, or can't afford the full price?

Yes! We want these courses to reach the people who need them, so we say yes whenever we reasonably can. Email courses@bradfrost.com with a quick note about your situation and which course you're interested in, and we'll send you a personal coupon code.

Do you offer regional (PPP) pricing?

We do, for folks outside the US whose local economy makes the full price disproportionately steep. Here's how regional pricing works.

Can I combine discounts?

Discounts don't stack, but if more than one applies to you, we'll give you whichever is most generous.

I missed the early-bird price. Can I still get it?

Once a price window closes, it's closed. But the student, job-hunter, and regional discounts are still very much on the table, and so is the payment plan on AI & Design Systems.

Access, Slack & certificates

I paid but can't get in. What now?

This is our top priority, and we'll get back to you as fast as we can. Common culprits are a typo in the sign-up email, buying under a different email address, or a payment that didn't go through. Email courses@bradfrost.com with the email you bought with. (If you paid by invoice or bank transfer, send the participant's name and email and we'll enroll them as soon as the payment lands.)

How do I join the Slack community?

Once you're enrolled, you'll get a Slack invite by email. Didn't see it? Check your spam folder first. If it's still not there, email courses@bradfrost.com and we'll add you directly.

The Slack sign-up page says only certain email domains can join.

Sorry about that! Email courses@bradfrost.com with the address you'd like to use and we'll invite you ourselves.

Do I get a certificate?

Yes! Every course includes a certificate of completion to share on LinkedIn and your resume. AI & Design Systems is still being released, so if you have questions about your certificate for that one, just ask.

I finished the course but my certificate isn't there (or my name is wrong on it).

That's on us, not you. Email courses@bradfrost.com with the course (and the correct name, if that's the issue) and we'll sort it out.

Using the course

Where do I ask questions about the course material?

The Slack community is the place! The team and your fellow students answer questions there, and AI & Design Systems students can also bring them to the live Jam Sessions.

A link or resource in the course is broken, or I can't find it.

Thanks for catching it! Email courses@bradfrost.com and tell us which lesson, and we'll fix it or point you to it.

Brad Frost Web

© 2026, Brad Frost Web.