We went through hundreds of support emails and pulled out the questions people ask most. Can't find yours? Email courses@bradfrost.com and we'll get you an answer.
Absolutely! The courses are self-paced with lifetime access, so there's nothing to fall behind on. Start whenever you're ready.
Chapters 0 through 4 are live, and Chapters 5 and 6 are landing lesson by lesson as we finish them. You get everything as it's released.
Yes! Captions are available, and we're finishing up the last few videos now.
We do! Teams get 20% off for 3–8 seats and 30% off for 9 or more seats. You get the 20% through each course's team checkout. For 9 or more seats, email courses@bradfrost.com and we'll set up your 30% (and we'd love to talk about a private workshop for your team). Convince your boss can help you make the case.
After you buy, you assign each seat to a teammate's email from inside the course platform, and everyone gets their own login and progress. Or send us names and emails and we'll set everyone up for you.
A sign-up link that errors, enrolling yourself by mistake, a seat that didn't free up after someone left: we've seen them all, and they're quick to fix. Email courses@bradfrost.com with what happened.
Yes! Checkout is easiest, but we're happy to send an invoice (or a quote to route internally). Email courses@bradfrost.com with your name, email, company, full address, and VAT or tax ID if you have one.
Of course. Forgetting to add company details at checkout happens all the time. Email courses@bradfrost.com with the details and we'll send a corrected invoice.
Yes, for qualified organizations. Our course platform (Thinkific) collects the sales tax, so the refund runs through their verification. Email us and we'll start it for you. You'll get an email from Avalara (Thinkific's tax service) with a secure link to upload your exemption certificate, so keep an eye on your spam folder. Once it's verified, the tax goes back to your original payment method and future purchases are tax-free.
Yes! We want these courses to reach the people who need them, so we say yes whenever we reasonably can. Email courses@bradfrost.com with a quick note about your situation and which course you're interested in, and we'll send you a personal coupon code.
We do, for folks outside the US whose local economy makes the full price disproportionately steep. Here's how regional pricing works.
Discounts don't stack, but if more than one applies to you, we'll give you whichever is most generous.
Once a price window closes, it's closed. But the student, job-hunter, and regional discounts are still very much on the table, and so is the payment plan on AI & Design Systems.
This is our top priority, and we'll get back to you as fast as we can. Common culprits are a typo in the sign-up email, buying under a different email address, or a payment that didn't go through. Email courses@bradfrost.com with the email you bought with. (If you paid by invoice or bank transfer, send the participant's name and email and we'll enroll them as soon as the payment lands.)
Once you're enrolled, you'll get a Slack invite by email. Didn't see it? Check your spam folder first. If it's still not there, email courses@bradfrost.com and we'll add you directly.
Sorry about that! Email courses@bradfrost.com with the address you'd like to use and we'll invite you ourselves.
Yes! Every course includes a certificate of completion to share on LinkedIn and your resume. AI & Design Systems is still being released, so if you have questions about your certificate for that one, just ask.
That's on us, not you. Email courses@bradfrost.com with the course (and the correct name, if that's the issue) and we'll sort it out.
The Slack community is the place! The team and your fellow students answer questions there, and AI & Design Systems students can also bring them to the live Jam Sessions.
Thanks for catching it! Email courses@bradfrost.com and tell us which lesson, and we'll fix it or point you to it.
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